Methods of Airport Arts Program Management (2024)
Chapter: Appendix A: Survey and Interview Tools
APPENDIX A
Survey and Interview Tools
ACRP Airport Arts Preliminary Survey
The Airport Cooperative Research Program Synthesis Topic 23-01-28 [Topic S01-28]: Airport Arts Program Management aims to describe management methods that airports and their arts program administrators use to implement, operate, and manage their programs.
Nemon Consulting LLC will be conducting surveys and interviews with selected airports between November 2023 and March 2024 for the development of case examples to explore this topic. This survey is to collect preliminary interest for potential participation in this project. Please know that your participation is completely voluntary, and that any information provided will not be used for any other purposes.
If you have questions about this survey, or the research project, please contact Melissa Nemon at Nemon Consulting LLC.
- Please enter the 3-letter code / IATA code for your airport.
__________ - What is the status of your Airport Arts Program?
- We have not started an arts program yet
- Program is in the planning phase
- Program has been active for less than a year
- Program has been active for 1 to 5 years
- Program has been active for more than 5 years
- Is there anything you would like us to know about the management of your Airport Arts Program?
- Would you or a member of your program team be available to participate in a survey and/or in-depth interview on the management of your Airport Arts Program?
- Yes
- No
- If yes, please provide the following:
| Name: | |
| Email: | |
| Phone: |
Thank you for your time and participation in this survey. We hope to be speaking with you in the coming months.
ACRP Airport Arts Management Survey
The Airport Cooperative Research Program Synthesis Topic 23-01-28 [Topic S01-28]: Airport Arts Program Management aims to describe management methods that airports and their arts program administrators use to implement, operate, and manage their programs.
Nemon Consulting LLC will be conducting surveys, and follow-up interviews, with selected airports between November 2023 and March 2024 for the development of case examples to explore this topic. This survey is to collect information from Airport Arts Program managers, administrators, and staff; as well as staff from connected departments and personnel such as airport operations, engineering, safety/security, and others. The findings from this survey will be used to generalize some key management practices and to understand how Airport Arts Programs are integrated into the operational environment. Additionally, this survey will help establish a participant pool for follow-up key interviews to further explore these topics.
This survey is expected to take approximately 10 minutes. Please know that your participation is completely voluntary, and that any information provided will not be used for any other purposes.
If you have questions about this survey, or the research project, please contact Melissa Nemon at Nemon Consulting LLC.
- Please enter the 3-letter code / IATA code for your airport
__________ - What is your position title?
______________________________
-
How would you describe your level of engagement with your Airport Arts Program?
- I am directly involved in the day-to-day operations of the Airport Arts Program (i.e., you are primarily responsible for the Airport Arts Program)
- I am directly involved in the Airport Arts Program, but it is not my primary responsibility
- I am involved in the Airport Arts Program, but only at a governance / oversight level (i.e., airport executive management, board, etc.)
- I am not directly involved in the Airport Arts Program, but my department assists in the care and maintenance of the Airport Arts Program (i.e., safety/security, marketing, customer experience, etc.)
- How old is your Airport Arts Program?
- We have not started an arts program yet / we are still in planning phase
- Less than 1 year old
- 1 year to 2 years old
- 3 years to 5 years old
- 6 years to 10 years old
- More than 10 years old
- How many full- and part-time staff do you have for your Airport Arts Program?
| Full-time | |
| Part-time | |
| Volunteer |
- What is annual budget for your Airport Arts Program? (State in dollars only)
_______________ - What are some of your Airport Arts Program funding sources? (Check all that apply)
- Federal funding (e.g., FAA, DOT, etc.)
- State funding
- Passenger fees / facility fees
- Airport tenant rents and fees
- Foundations / grants
- Donations
- Capital development
- Other (please specify): _________________________
- What would you estimate the dollar value of your Airport Arts Program collection to be as of today? (State in whole dollars only)
_______________ - What types of exhibitions do you have in your collection? (Check all that apply)
- Permanent / Ongoing
- Rotating / Temporary
- Do you have any of the following as part of the governing structure of your Airport Arts Program? (Check all that apply)
- Arts Manager, Arts Director or Arts Executive Director
- Governance Board or Board of Directors
- Advisory Committee
- Selection Committee
- Stakeholder Committee or Stakeholder team / group
- Artist Committee or Artist team / group
- Volunteer Committee, team or group
- Other governing body (please specify): ____________________
- Please indicate the degree of engagement with the Airport Arts Program by various departments and groups in airport operations.
| Highly Engaged | Somewhat Engaged | Not Really Engaged | Don’t Know / Unsure | |
| Customer Service / Customer Experience | ○ | ○ | ○ | ○ |
| Maintenance / Facilities | ○ | ○ | ○ | ○ |
| Passenger Operations | ○ | ○ | ○ | ○ |
| Security and Safety Department(s) | ○ | ○ | ○ | ○ |
| Marketing | ○ | ○ | ○ | ○ |
| Accounting (i.e., billing and invoicing) | ○ | ○ | ○ | ○ |
| Information Management | ○ | ○ | ○ | ○ |
| Airport Executive Leadership | ○ | ○ | ○ | ○ |
| Other (please specify): | ○ | ○ | ○ | ○ |
- Regarding documentation for your Airport Arts Program, which of the following do you have?
| Yes | No | Don’t Know | |
| Strategic Plan specifically for the Airport Arts Program | ○ | ○ | ○ |
| Master Plan specifically for the Airport Arts Program | ○ | ○ | ○ |
| Master Plan for the airport, which includes the Airport Arts Program | ○ | ○ | ○ |
| A set of policies and procedures explicitly for the Airport Arts Program | ○ | ○ | ○ |
| Maintenance and/or conservation plans / documentation | ○ | ○ | ○ |
| Deaccession and/or removal plans / documentation | ○ | ○ | ○ |
| A clear mission statement, or set of goals for the Airport Arts Program | ○ | ○ | ○ |
| A budget or budget report for the Airport Arts Program | ○ | ○ | ○ |
| Guidance documents for the Airport Arts Program boards and committees | ○ | ○ | ○ |
| Impact or assessment reports regarding the Airport Arts Program | ○ | ○ | ○ |
- Do you currently measure any of the following with regards to your Airport Arts Program?
| Yes | No | Don’t Know | |
| Economic impacts | ○ | ○ | ○ |
| Social impacts | ○ | ○ | ○ |
| Customer engagement | ○ | ○ | ○ |
| Cultural appreciation / awareness | ○ | ○ | ○ |
| Airport identity | ○ | ○ | ○ |
| Educational impacts | ○ | ○ | ○ |
- Thinking about your Airport Arts Program, please rate the following:
| Strongly Agree | Agree | Disagree | Strongly Disagree | |
| Our Airport Arts Program contributes to a positive customer experience | ○ | ○ | ○ | ○ |
| Our Airport Arts Program creates a sense of place (local / regional cultural attributes) | ○ | ○ | ○ | ○ |
| Our Airport Arts Program creates a sense of home for local travelers (familiarity) | ○ | ○ | ○ | ○ |
| Our Airport Arts Program creates a relationship between the airport and | ○ | ○ | ○ | ○ |
| the local community and stakeholders | ||||
| Our Airport Arts Program has had an economic impact | ○ | ○ | ○ | ○ |
| Our Airport Arts Program has had a social impact | ○ | ○ | ○ | ○ |
| Overall, our Airport Arts Program is important to our airport | ○ | ○ | ○ | ○ |
- Is there anything you would like us to know about your Airport Arts Program?
- Would you or a member of your program team be available to participate in an in-depth interview on the management of your Airport Arts program?
- Yes
- No
- If yes, please provide the following:
| Name: | |
| Email: | |
| Phone: |
Thank you for your time and participation in this survey. We hope to be speaking with you in the coming months.
ACRP Airport Arts Interview Protocol
Hello, my name is _____, and I will be conducting our interview today. Thank you for your participation in the Airport Cooperative Research Program Synthesis Topic 23-01-28 [Topic S01-28], Methods of Airport Arts Program Management. The objective of this synthesis is to describe management methods that airports and their arts program administrators use to implement, operate, and manage their programs.
We are conducting a series of interviews that will help us better understand the experiences of those who have created, implemented, and managed airport arts programs. The information you share with us will help us understand how airport arts programs are developed and managed, as well as learn about some key areas we may want to highlight in our synthesis report.
First, we’d like to thank you for sharing your expertise with us and airport stakeholders throughout the country. Your insight supports our objective to provide an in-depth analysis of precisely how tools are used for airport arts programs.
This interview is scheduled for 45 minutes. Please know that participation is voluntary. You can, of course, decline to discuss any issue, decline to answer any question, as well as stop participating at any time. If you have any additional questions concerning this interview or your participation in it, please feel free to contact Melissa Nemon or Jordan Christensen at ACRP at any time.
| Do you have any questions about this process? | □ Yes | □ No |
| Do you agree to participate? | □ Yes | □ No |
IF NO… end interview here and thank them for their consideration.
IF YES… proceed to the next authorization.
We would like to record this discussion so that we can have an accurate record of the information that you provide to us. The transcripts will remain with the research team, Nemon Consulting LLC.
| Consent to record? | □ Yes | □ No |
Thank you so much. Shall we begin?
- To start us off, can you tell us your title and how you are connected to the Airport Arts Program in your airport?
- What is the history of your Airport Arts Program? When did it start, what was the impetus?
- Thinking back, why did you think an Airport Arts Program was important?
- What is your current artwork portfolio mix?
- Anything unique about the diversity and selection of the artwork?
- Could you walk us through how your Airport Arts Program is currently managed?
- What is the current management structure?
- Is your Airport Arts Program a standalone department or are you part of a collection of responsibilities under a specific department?
- What other airport departments do you engage with, either directly or indirectly?
-
What is your current governance structure?
- Do you have oversight committees, selection committees, advisory committees, boards, etc.? How are they managed and how often do they meet?
- What about stakeholders, artists, and/or volunteers? How are they engaged?
- Why do you use this structure?
- How do you ensure buy-in among your committees and teams?
- How does the governance structure impact the diversity and selection of the artwork?
- What type of policies and procedure documentation do you have for your Airport Arts Program?
- Standalone strategic or master plan for just the arts program? Airport master plan that includes the arts program? Policies on maintenance, conservation and deaccession? A set of policies and procedures explicitly for the Airport Arts Program?
- Do you have guidance documents for the Airport Arts Program boards and committees?
- Do you have a clear mission statement or set of goals for the Airport Arts Program?
- How are these documents developed and/or reviewed?
- Can you speak a bit regarding the budget and funding structure of your Airport Arts Program?
- What’s your annual budget and what are some of your largest line items? Has this shifted or changed over time?
- What are some of your sources of funding (i.e., government, fees, foundations/grants, donations, etc.)? Have they shifted or changed significantly over time?
- Do you work closely with other airport departments or teams regarding your funding structure?
- How do you currently measure the impact of your Airport Arts Program? (i.e., economic, social, customer engagement, etc.)
- How do you report on these impacts? How often?
- What is the research methodology?
- How do you share back with the airport, stakeholders and the community?
- How do you ensure that the Airport Arts Program is integrated into the airport operational environment?
- How does the culture of the airport impact the diversity and selection of the artwork?
- Overall, what was your biggest challenge regarding the management of your Airport Arts Program?
- Were there particular skills airport staff needed [to] help manage the program?
- Lastly, what is one thing you think is critical for people to know about managing an Airport Arts Program?
- Especially for those just starting out.
- Especially for those formalizing their processes.
Before we wrap things up, are there any last comments or thoughts you would like to share about your Airport Arts Program that we have not covered here?
It is possible that as we assess feedback from airport arts programs, we may want to clarify some of these topics further with you. Will it be okay if we follow up with you in the future?
| Consent to contact? | □ Yes | □ No |
Thank you so much for your participation. Please do not hesitate to call or e-mail me should you think of additional content you would like to share or if you have follow-up questions. Have a great [morning / afternoon / evening].
